The Russian marketplace Ozon has restricted the placement of new orders to the temporarily occupied territories of Crimea and Sevastopol. Users have reported that collection points have disappeared from the list of addresses, whilst previously placed orders remain in transit. These disruptions coincided with the relocation of high-value goods from Ozon\u2019s warehouses following attacks on Wildberries\u2019 logistics facilities.<\/p>\n
Briefly about the main points<\/strong><\/p>\n When selecting a collection point, the website and app displayed a message stating that delivery was not possible and asked customers to specify a different address. Similar glitches were reported by users in Simferopol, Dzhankoy and other towns on the peninsula.<\/p>\n In the video that has been released, a resident of Sevastopol contacted the service\u2019s automated support. The bot replied that Ozon does not deliver goods outside Russia<\/strong>, and international delivery is only available to certain countries. Consequently, the system effectively treated the address in occupied Sevastopol as an overseas address.<\/p>\n The company continued to deliver orders placed before the problems arose, although the delivery dates were changed for some customers. By the evening, some Crimean collection points were once again showing up in the app.<\/p>\n Ozon has informed some of its sellers that high-value goods are being moved from warehouses to the nearest collection points. According to Russian media reports, these are mainly household appliances and electronics.<\/p>\n The process began on the night of 1 August, and the marketplace covered the costs. DW reports that the company is redistributing high-value goods following attacks on Wildberries\u2019 warehouses.<\/p>\n Ozon has not officially cited the attack as the reason for the change in its logistics arrangements, and company representatives have declined to comment in detail on the new operating procedures.<\/p>\n\n
Collection points were disappearing from the list of addresses<\/h2>\n
High-value electronic goods have begun to be removed from warehouses<\/h2>\n
The attacks on Wildberries have changed the landscape for marketplaces<\/h2>\n