On 13 November, McDonald’s opened a new restaurant in Obukhiv, in the Kyiv region, introducing a self-collection system via a special locker for the first time in Ukraine. The new format is designed for customers who place and pay for their orders via a mobile app. The company has also reorganised the kitchen and collection area, making the food preparation process more visible to customers. This is now the chain’s 132nd operating restaurant in Ukraine, reports Forbes, citing McDonald’s press office.
- McDonald’s has opened its first restaurant with a self-service locker in Obukhov.
- The new format is available to customers who order food via the app.
- The restaurant has reorganised the kitchen and the order collection area.
- The new establishment became the 132nd of its kind in Ukraine and created around 60 jobs.
How the new self-service locker at McDonald’s works
A new restaurant offering mobile ordering has installed a separate locker from which customers can collect their ready-made meals themselves. This allows the restaurant to separate the flow of customers ordering via the app from those placing orders in-store.
To use the service, you need to open the McDonald’s app, choose a restaurant, add dishes to your basket and pay for your order online.
For visitors who purchase food to eat in or take away, the usual service provided by restaurant staff remains in place.
The company has also moved away from the traditional large counter in favour of a more compact serving area. The kitchen has been made more open, and the passageway between it and the dining area has been widened so that guests can watch their food being prepared.
Where has the new McDonald’s opened, and what services are available?
The new restaurant is located in Obukhovy, 167 Kyivska Street. The address is confirmed by documents registered with the State Emergency Service.
The restaurant offers the usual service options: self-service terminals, «McDrive», delivery and mobile ordering.
The opening of the restaurant has created around 60 new jobs. During air raid alerts, the restaurant will suspend service and resume operations once the all-clear has been given.
McDonald’s continues to develop its digital services in Ukraine
The company began testing its «Mobile Ordering» service in Ukraine on 28 October 2025. Initially, it was available at four restaurants in Kyiv, allowing customers to place and pay for their orders whilst still on their way to the restaurant.
According to McDonald's, in the first two months alone, over 100,000 orders were placed via the mobile service.
In 2025, the chain opened 12 new restaurants in Ukraine and refurbished a further five. Its turnover rose by 26.6 per cent to 21.3 billion hryvnias.
The introduction of a self-service collection locker in Obukhiv marked the next stage in the development of mobile services. The company has not yet announced any plans to install similar units in other Ukrainian restaurants.
