As a result of the Russian attack on the night of 24 September, «Nova Poshta» branch No. 6 was destroyed and the company’s sorting depot in Kyiv was damaged. No staff were injured, but part of the cargo was destroyed. The company has announced that it will compensate customers for the declared value of lost parcels.
- A Russian attack destroyed «Nova Poshta» branch No. 6.
- A sorting depot has been damaged in Kyiv.
- No staff members were injured.
- Compensation will be paid for the declared value of any lost parcels.
What is known about the attack on «Nova Poshta»
On the consequences of the shelling the company’s press office reported. The damage was recorded following a night-time Russian attack on the Kyiv region.
According to the operator, Branch No. 6 has been destroyed, whilst the sorting depot in the capital sustained damage. The company confirmed that none of its staff were injured.
The photograph shows the building’s collapsed walls and metal structures, fragments of brick and damaged lorries. Part of the site is covered in rubble.
What will happen to parcels and compensation?
Cargo at the targeted sites partially destroyed. At the same time, the company is moving the undamaged parcels to another location.
Recipients will be notified separately of the branch number and address to which their parcels will be redirected. «Nova Poshta» has promised to reimburse the declared value of any parcels that have been destroyed.
For customers, this means two separate processes: the delivery of parcels that have been saved, and compensation for those that have been lost. The company’s statement does not specify the number of parcels destroyed or the total amount of losses.
How will deliveries work following the attack?
«Nova Poshta»has already attracted" contingency logistics, in order to minimise any potential delivery delays. Work is continuing to clear up the damage caused by the strike at the affected sites.
You can check the current status of a specific consignment via the mobile app or on the company’s website. The operator will provide further information about the new collection point for undamaged parcels.
Before travelling to collect your parcel, it is worth checking the carrier’s notifications and the collection address. A notification that a parcel has been relocated does not in itself mean that it is ready for collection at the new location.
