«Nova Poshta» will suspend services and close branches during an official air raid alert. Customers will be asked to proceed to the nearest shelter, and operations will resume once the all-clear has been given. The company may also close individual branches in advance, based on internal monitoring data, if it detects an immediate threat to a specific location.
Briefly about the main points
- During an emergency, branches will not be serving customers.
- Visitors will be asked to proceed to the nearest shelter.
- Some outlets may close before the city-wide siren sounds.
- A local shutdown does not mean that the network in the city is down.
- You should check the branch’s opening hours before you go.
What will happen after the alarm sounds?
Once an air-raid alert has been issued, staff will stop serving customers, close the branch and ask people to leave the premises. Customers are advised to make their way to the nearest shelter.
The company explained that ordinary branch premises do not provide the same level of protection as specially equipped shelters. Once the danger has passed, services will resume.
Why might a particular venue close early?
«Nova Poshta» has an in-house dispatch service and monitoring system air threats. It enables staff to be alerted promptly and operations to be adjusted in line with the security situation.
In frontline regions, the system may respond independently of the city-wide siren. Decisions may be influenced by the direction of air targets and the immediate threat to a specific site.
The operations of individual branches may also be adjusted in line with the situation and the recommendations of the relevant authorities. The closure of a single branch does not automatically mean that the entire network in a city or region will cease to operate.
How to check the availability of a branch or a parcel locker
The logistics system does not necessarily come to a complete standstill: the operation of individual protected facilities and production processes may continue, provided the security situation allows it. At the same time, interruptions caused by security alerts may affect the processing and delivery times of consignments.
Before travelling, the company advises you to check the opening hours of the specific branch, the parcel status and any notifications in the app or on the website. You can also search for a branch or parcel locker by town and location number.
Parcel lockers do not require staff to be present at all times, so technically they can remain accessible when the branch is closed. However, in the event of a genuine air threat, «Nova Poshta» and the State Emergency Service recommend that you do not go to collect your parcel, but remain in a shelter.
