OpenAI has implemented an innovative safety mechanism in ChatGPT that alerts trusted contacts to the possible threat of self-harm. The Trusted Contact feature allows adult users to appoint a trusted person who will receive automatic notifications in case of risky conversations.
OpenAI launches Trusted Contact in ChatGPT
OpenAI has announced the introduction of a new security mechanism in its popular ChatGPT chatbot. The feature Trusted Contact («Trusted Contact») allows adult users to choose a trusted person - a friend or family member - to be a part of their account. This solution is aimed at increasing the safety of users who may be experiencing thoughts of self-harm.
In cases where there are signs of risk in a conversation with ChatGPT, the system recommends contacting a trusted person. In addition, OpenAI will send an automatic notification to this contact to prevent a possible threat to the user's life.
How the new protection mechanism works
The Trusted Contact feature is designed for adult users ChatGPT. They can appoint a trusted person who will receive notifications if there are signs of self-harm in the chat. This allows them to quickly involve their loved ones in resolving a potentially dangerous situation.
OpenAI emphasises that automatic notifications are sent only when the conversation turns to the topic of self-harm. Thus, the company aims to minimise risks and provide an additional level of support for vulnerable users.
Reaction from the community and experts
The introduction of Trusted Contact has caused a wide response among users and digital security experts. Many believe that this approach can significantly reduce the number of cases of self-harm, as the involvement of trusted individuals is often a decisive factor in difficult situations.
At the same time, experts emphasise the importance of confidentiality and ethical use of such mechanisms. OpenAI has promised to adhere to high standards of personal data protection when implementing this feature.
Why it matters
The development of security mechanisms in digital services is of particular importance as the number of people seeking help from artificial intelligence grows. Timely notification of loved ones can save lives and facilitate rapid response in crisis situations.
ChatGPT's Trusted Contact feature demonstrates the responsibility of tech companies for the mental health of users. This approach can serve as an example for other AI developers, stimulating the implementation of similar solutions in the future.
